Staying Safe While Using WhoCan (For Users & Providers)

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Your safety is our priority — every job, every visit, every time.


Introduction

In today’s world of on-demand services, convenience meets real-life interactions — often between people who’ve never met before. Whether you’re a user hiring help or a provider offering your skills, staying safe should always be a top priority.

The WhoCan App was designed with security and trust at its core. In this guide, we’ll walk you through the essential safety features built into the platform and how you can protect yourself while using it.


1. Verified Profiles and ID Checks

Before anyone can start using WhoCan as a provider or take on jobs, they go through a strict verification process.

🔒 What’s Included:

  • Phone number & email verification
  • Government-issued ID check
  • Profile photo & bio verification
  • Skill and service verification (where applicable)

Why it matters:
Verified profiles reduce the chances of fake accounts or scammers. As a user, always check for the “Verified” badge on a provider’s profile before hiring.

As a provider, a completed profile with verification improves credibility, trust, and leads to more bookings.


2. Safe In-Person Interactions

Since many services on WhoCan require face-to-face interactions — from home repairs to tutoring — it’s important to follow smart safety practices.

✅ Tips for Users:

  • Choose providers with verified profiles and good reviews
  • Schedule appointments during daylight hours when possible
  • Inform a family member or friend before your appointment
  • Never share unnecessary personal details or financial info

✅ Tips for Service Providers:

  • Verify the client’s name and booking before arriving
  • Avoid entering isolated spaces alone
  • Carry a mobile phone and keep it fully charged
  • Trust your instincts — if a situation feels unsafe, step away

Both parties should meet in a visible, secure area first when possible (e.g., front porch or lobby), especially during initial jobs.


3. How to Report Issues or Block Users

WhoCan has built-in tools to help you manage unpleasant or unsafe experiences quickly.

🚩 Reporting:

If you feel uncomfortable, witness inappropriate behavior, or experience a safety issue, use the “Report” button directly within the chat or booking screen.

You can report:

  • Harassment or abuse
  • Unsafe working conditions
  • No-shows or fraud
  • Any violation of WhoCan’s policies

Reports are reviewed promptly and confidentially by our safety team.

🚫 Blocking:

You can block a user or provider directly from the app if you do not wish to interact with them again. Once blocked:

  • They cannot contact you
  • They will no longer appear in your searches or bookings

This helps you maintain full control over who you interact with.


4. Customer Support and Dispute Resolution

We understand that sometimes, things don’t go as planned — and we’re here to help.

🛠 WhoCan Support Includes:

  • 24/7 in-app live chat support
  • Email & phone-based help for urgent concerns
  • Dispute resolution for payment or job-related conflicts
  • Mediation for communication issues

If a user or provider violates guidelines or engages in misconduct, our team investigates thoroughly and may suspend or remove accounts to keep the platform safe.


5. Tips to Enhance Your Safety Further

TipWhy It Matters
Always use in-app chatKeeps all communication recorded and safe
Avoid cash paymentsUse in-app payments for better security and refunds
Double-check detailsConfirm date, time, and person before a visit
Leave honest reviewsHelps the community stay informed and safe
Keep recordsScreenshots or confirmations may help in disputes

Conclusion: Safety is Everyone’s Responsibility

The WhoCan App brings people together to solve real problems and offer real help — but trust is key to making it all work. That’s why we’ve implemented robust safety features and offer around-the-clock support.

Whether you’re hiring help or offering it, you have the power to shape a safer experience by verifying details, reporting concerns, and using the platform responsibly.

Together, we can create a trusted space where skills meet opportunity — safely.


Want to read more about staying safe or setting up your profile? Visit our Safety Center or Help Page for guides, policies, and updates.

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