A Communication Guide for Users and Service Providers
Good communication is the key to a smooth service experience—whether you’re booking a handyman or offering cleaning services. That’s why the WhoCan app includes a built-in chat feature to help users and service providers connect easily, share details, and build trust.
In this guide, you’ll learn how to use the WhoCan chat feature effectively, from starting a conversation to handling special requests, setting expectations, and keeping everything professional.
1. Initiating and Responding to Chats
For Users:
Once you find a service provider you’re interested in, you can start a conversation by:
- Going to their profile
- Tapping “Message”
- Asking about availability, services, or a custom quote
🟢 Example: “Hi! I’m looking for someone to fix a leaking faucet this weekend. Are you available?”
For Providers:
You’ll get a notification when a new chat arrives. Make sure to:
- Reply promptly (within minutes or hours)
- Greet the client professionally
- Ask clarifying questions if needed
🔁 Quick responses increase the chance of securing the booking and building trust.
2. Setting Expectations and Confirming Details
Once a conversation starts, use the chat to clarify all important information, such as:
- Date and time of the service
- Location/address
- Scope of work (what’s included)
- Duration or number of hours
- Pricing breakdown
This avoids surprises or confusion later on.
✅ Always end with a confirmation message:
“Great, I’ll be there on Tuesday at 10 AM for the 2-hour cleaning session. See you then!”
3. Handling Special Requests
Some clients may have specific preferences. Instead of assuming, use the chat to:
- Ask for details
- Confirm if extra charges apply
- Let them know what you can or can’t accommodate
Example Conversations:
- User: “Can you bring your own tools?”
- Provider: “Yes, I bring all necessary tools. Let me know if you need anything extra.”
- User: “Can you do two rooms instead of one?”
- Provider: “Absolutely! That will take an extra hour and cost $30 more. Is that okay?”
💡 Being flexible while staying clear about terms keeps both sides satisfied.
4. Keeping Communication Professional and Secure
The in-app chat is designed to be safe, trackable, and secure. For your safety and professionalism, follow these rules:
- Stay respectful in all messages
- Avoid sharing personal contact details unless necessary
- Don’t take conversations off the platform (this can lead to trust or safety issues)
- Use polite language, even when resolving conflicts
- Report any suspicious or inappropriate behavior using the “Report” option
🚫 Never agree to payments outside the app. This helps protect both parties in case of disputes.
Bonus Tip: Use Saved Replies (Coming Soon)
For providers managing multiple clients, the app may soon offer Saved Replies for common questions like pricing, availability, or service details—making it faster to respond.
Conclusion
Whether you’re a user trying to book a reliable professional or a provider aiming to deliver excellent service, the WhoCan chat feature is your go-to tool for effective and safe communication.
By responding quickly, confirming key details, and maintaining a professional tone, you’ll avoid misunderstandings and create a smoother experience for both sides.
Start using the chat feature proactively—and make every interaction count.